SOFTWARE ENGINEERING

Detailed explanation-1: -What section in the ISO standard defines the requirements of measurements? ISO 9001 clause 9.1 is called “Monitoring, measurement, analysis and evaluation” – it includes the requirement to take measurements in the QMS, but it also points out the crucial step of the review of these measurements.

Detailed explanation-2: -Clause 9 – Performance evaluation The organisation shall determine: What needs to be monitored and measured. The method for monitoring and measurement, analysis and evaluation required to validate results.

Detailed explanation-3: -Key Requirements: Determine what, how, when and by whom results will be measured and evaluated. Determine the methods for obtaining, monitoring and reviewing customer satisfaction.

Detailed explanation-4: -ISO 9000 is defined as a set of international standards on quality management and quality assurance developed to help companies effectively document the quality system elements needed to maintain an efficient quality system.